FAQ

Soleman Footwear Co. Frequently Asked Questions

Q - What is Soleman Footwear Co. return policy?

We are sorry if you are unhappy with your purchase. If you are within your return/exchange period please see below for details on returning product(s).

Q - The item I want is not available in my size on the website, is it possible to special order the item?

Yes it is possible to try and order directly from the manufacturer. For any style/sizes that are NOT REGULARLY stocked, they would be a Final Sale and are Non-Refundable/Non-Exchangeable. Please Contact Us for more details on ordering.

*Please note that some styles/brands are not available for re-ordering.

Q - I do not feel comfortable ordering online is there another way I can order a product?

Absolutely, just contact the store by phone (1-306-924-2010) during store hours or Email Us with the product information (i.e Brand, Style, Colour, Size) and we can process the order that way.

*Please note that e-mails may take a response time of 1-2 business days.

Q - How long will my order take to arrive once I submit my order?

Your order will be processed the next business day, please be aware of our store hours & holidays. Once your order has been shipped it usually takes 5 to 14 days. You will receive a Canada Post tracking number with your order.

Q- I placed an order from your website and I have not heard or seen any e-mails from your store?

If you have not received any e-mail regarding your order, chances are the e-mail address that was entered at the time of purchase had a spelling error. Don’t Forget to check your Spam/Junk folder. If you still have not heard from us please contact us during store hours by phone 1-306-924-2010 or Email Us

*Please note that e-mails may take a response time of 1-2 business days.

Q - Why was my order cancelled?

We are very sorry if we had to cancel your order, here are some of the potential reasons that your order may have been cancelled

• Declined credit card - insufficient funds, incorrect information, etc
• Invalid or suspicious address - with no resolution
• Insufficient inventory - while our inventory is live, it can still be subject to discrepancies

Q – What is warranty, and how do I proceed?

Warranty is set by manufacturers and is generally 3 months to 1 year for manufacturers defects only.

Warranty does not apply to damage caused by:

• Normal wear and tear.
• Improper care, misuse, accident, or neglect.
• The natural breakdown of materials over time.
• Improper fit or comfort issues.

Please contact the store if you have a warranty concern and the staff will assist you in starting a claim, or answer any other questions. 

*If we haven't answered your question(s) here feel free to call us during store hours 1-306-924-2010 or Email Us and we will respond within 1-2 business days. 

PICKUP POLICY

Soleman Footwear Co. Curbside & In-Store Pickup Policy

• Once your items are in the cart, select either In-store, or Curbside Pickup and proceed through checkout.

• You will receive an initial Order Received e-mail acknowledging payment of your order. Please wait until after you have received a second e-mail letting you know that your order is ready before coming down to pickup your purchase.

• Come down to the store during open hours. Please have your order number & Photo ID ready. The person picking up the order must be the same person who placed the order.

  • In-store pickup customers come in & the staff will get your order. Please ensure that you have your order number & Photo ID ready.

  • Curbside customers remain in your car & call the store @ 306-924-2010 the staff will bring your order out promptly. Please ensure you have your order number & Photo ID ready.

• All curbside & In-store pickup orders have a 7 day return or exchange period from date of pickup. This applies to regularly priced items only. Sale or discounted items are final sale, and are non-returnable/non-exchangeable. 

Shipping Policy

Soleman Footwear Co. Shipping Policy

• Shipping on all items shipped in Canada excluding North West Territories, Yukon, and Nunavut is a flat rate of $19.99 ­+tax via Canada Post Expedited Service.

• Shipping on all items shipped to North West Territories, Yukon, and Nunavut is a flat rate of $39.99 +tax via Canada Post Expedited Service.

• Shipping on all items shipped to continental USA is a flat rate of $39.99 +tax via Canada Post expedited service. We are not responsible for any duties or customs charges.

• Shipping is NOT offered to locations outside of Canada & Continental USA.

• Orders ship out the next business day once order is received, and processed. You will receive an initial Order Received e-mail acknowledging payment of your order. Please wait, we will confirm your order before shipping, with the tracking number. 

• Please double check your address is correct when placing your order. For shipments unclaimed or anything returned to sender we will deduct the shipping cost from your refund. We are not responsible for any shipping costs on items due to unclaimed or returned to sender.

• Prior to ordering if you are unsure or have any questions please contact us by phone or email during store hours. *Please note that e-mails may take a response time of 1-2 business days.

Phone: 1-306-924-2010

Email Us

Store Hours (CST):

Monday - Friday: 10:00am - 6:00pm

Saturday: 9:30am - 5:30pm

Sunday and Statutory Holidays: Closed

Return Policy

Soleman Footwear Co. Return Policy

• In-store 7 days from pickup date (Item(s) must be Unworn, Unsoiled, and in brand new condition. Item(s) must be in original box and/or packaging.)

• Online Orders for In-store, or Curbside pickup 7 days from pickup date (Item(s) must be Unworn, Unsoiled, and in brand new condition. Item(s) must be in original box and/or packaging.)

• Online shipped orders, 30 days from order date (Item(s) must be Unworn, Unsoiled, and in brand new condition. Item(s) must be in original box and/or packaging.)

• If your product(s) were purchased online you may return in-store using the following relevant instructions.

• Customers are responsible for return shipping costs.

• Only regular priced items may be returned for a refund. All sale items are considered clearance and are Non-Refundable/Non-Exchangeable.

• Send/Bring item(s) back within 30 days of purchase date. Please ensure that item(s) are Unworn, Unsoiled, and in brand new condition. Item(s) must be in original box and/or packaging. Returned item(s) via shipping must be sent in protective packing (ie. paper or box).

• Refund will be applied back to the original payment method. Refunds are processed to include the amount of the item(s) purchased and any sales tax that was charged, with the exception of shipping costs.

• USA customers MUST ship via United States Postal Service. We are not responsible for any duties or customs charges.

• Prior to returning if you are unsure or have any questions please contact us by phone or email during store hours. *Please note that e-mails may take a response time of 1-2 business days.

• Return instructions will be included with your order.

Phone: 1-306-924-2010

Email Us

Store Hours (CST):

Monday - Friday: 10:00am - 6:00pm

Saturday: 9:30am - 5:30pm

Sunday and Statutory Holidays: Closed